Frequently Asked Questions
Do you offer Gift Cards / Gift Certificates?
Absolutely, just click here.
Do you have samples?
Yes, contact us with your request and we'd be happy to work with you on fabric or finish samples.
Where are you located?
We are located between Raleigh and Durham in Chapel Hill, North Carolina. We are 15 miles from RDU International Airport.
Our address is: 2160 Environ Way | Chapel Hill, NC | 27517.
What are your hours?
Our showroom is open Monday - Saturday from 10am to 6pm EST, and Sundays by appointment. We are available to answer your questions during studio hours, and will work to reply within 24 hours to any inquiries submitted after hours.
Do you charge sales tax?
All out-of-state orders are sales tax free. North Carolina sales tax applies for in-state purchases.
Do you offer Trade Pricing?
Yes, we invite interior designers, architects, builders and other trade professionals to email us with any inquiries at email@example.com, call us at 919-960-1781, or register directly for our Trade Professionals Program. We would love the opportunity to work with you on your next residential, hospitality, or contract project.
Is your web site secure?
Yes, we value your privacy and security like our own. All orders are transmitted securely using 256-bit SSL encryption technology. Personal information is stored in encrypted format at all times.
How can I find out my order status?
How can I change or cancel my order?
You may change or cancel an order within 24 hours of placing the order by calling us at 919-960-1781 or emailing us at firstname.lastname@example.org. We will make every effort to accommodate your request. We work to process orders as efficiently as possible following that 24 hour window and cannot change or cancel the order once it's already in process. For information on returns, please see Shipping & Returns.
How long will it take to receive my order?
We ship in-stock items within two business days. Many of our suppliers also offer quick-ship selections that we can ship to you directly within 2-4 weeks. For non-stocked and made-to-order items, lead times vary and can range from 4 to 16 weeks. Quick ship is great, but the beauty of made-to-order is also worth the wait! We will provide you with an estimated delivery time frame at the time of your order.
From where will my order ship?
In-stock items will ship directly from our showroom in Chapel Hill, North Carolina. Other items may be shipped directly from our manufacturer's factories or warehouses in the United States, Europe, and around the world.
For additional answers to questions on Shipping, please see our page on Shipping & Returns.
Do you sell copies of original designs?
No. We only sell authorized and licensed designs made by the original manufacturers. We support intellectual property protection for the designers, architects, artists, and makers of our products. We believe that an investment in quality design and craftsmanship pays dividends in comfort, enjoyment, and durability over time.
Do you offer price matching?
Yes, we strive to offer unique items of the highest design quality to enhance your home. You can shop with confidence that we will do our best to match as-delivered prices for original items of the same brand, model, make, fabric and finish. Please contact us with your price match request.