Shipping Costs

We are pleased to offer free in-store pickup for items in stock, and affordable shipping charges nationally. Shipping will be calculated at checkout.

Standard Delivery includes delivery inside your door, but does not include unpackaging or removal of packing materials.  If you live in an apartment building, standard delivery includes delivery to the entrance of your building. 

    We recommend White Glove Delivery for larger furniture and made-to-order items. White Glove Delivery includes inside delivery to the room of your choice, unpacking, assembly and removal of packaging materials. 

    Delivery Options

    Your order will be shipped using the most efficient method based on your location and purchase amount.  We partner with FedEx, UPS, DHL and the US Postal Service for smaller items, and we offer Standard Delivery or White Glove Delivery service through our specialty furniture delivery partners. 

    How long will it take to receive my order?

    We ship in-stock items within two business days. Many of our suppliers also offer Quick Ship furniture selections that we can ship to you directly within 2-4 weeks. For non-stocked and made-to-order items, lead times vary depending on the item. We will provide you with an estimated delivery time frame at the time of your order.

    From where will my order ship?

    In-stock items will ship directly from our showroom and warehouse in North Carolina. Other items may be shipped directly from our manufacturer's factories or warehouses in the United States, Europe, and around the world.

    Return Policy

    You may return standard in-stock merchandise for store credit or refund with your original receipt when returned in original condition with original packaging within 14 days of store purchase or delivery.  For online orders, please contact us at or 919-960-1781 to request a Return Authorization Number prior to sending your return. 

    Non-stocked and made-to-order items are not returnable unless damaged or defective at time of delivery.

    Please inspect all items carefully at time of delivery and note any damage observed on the delivery slip before signing for delivery. All claims for defective or damaged merchandise must be filed within 2 days of delivery.

    International Orders

    We have partnered with to offer convenient, fast international shipping to more than 225 countries for our customers. members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.

    Sign up with and receive your own U.S. suite number to receive merchandise. provides specialized international package consolidation services from your new U.S. suite number to your international address.

    Note: Use's Personal Shopper service to make a purchase from Palette & Parlor. accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.

    Follow these two steps for international delivery:

    1. Join and get your US suite number for export.

    2. Shop online at US stores, and ship your purchases through MyUS.

    If you are ordering multiple items from us, you'll enjoy the most savings on international shipping by using Premium Service. Palette & Parlor, Inc. is a BBB Accredited Furniture Retailer in Chapel Hill, NC