We are pleased to offer free in-store pickup for items in stock, and the best rates we can find on shipping charges nationally. Standard shipping will be calculated at checkout.
Standard Delivery includes delivery inside your door, but does not include unpackaging or removal of packing materials. If you live in an apartment building, standard delivery includes delivery to the entrance of your building.
We recommend White Glove Delivery for larger furniture and made-to-order items. White Glove Delivery includes inside delivery to the room of your choice, unpacking, assembly and removal of packaging materials.
Your order will be shipped using the most efficient method based on your location and purchase amount. We partner with FedEx, UPS, DHL and the US Postal Service for smaller items, and we offer Standard Delivery and White Glove Delivery service through our specialty furniture delivery partners.
How long will it take to receive my order?
We ship in-stock items within two business days.
Many of our suppliers also offer Quick Ship furniture selections that we can ship to you directly within 2-4 weeks.
For all non-stocked and made-to-order items, lead times vary depending on the item. We will provide you with an estimated delivery time frame at the time of your order.
From where will my order ship?
Most items are shipped directly from our manufacturer's factories or warehouses in the United States, Europe, and around the world.
In-stock items will ship directly from our showroom and warehouse in North Carolina.
You may return standard in-stock merchandise for store credit or refund with your original receipt when returned in original condition with original packaging within 14 days of store purchase or delivery. For online orders, please contact us at email@example.com or 919-960-1781 to request a Return Authorization Number prior to sending your return.
All non-stocked and made-to-order items are NOT RETURNABLE unless damaged or defective at time of delivery. Non-stocked items include all items shipped directly from our manufacturers.
Please inspect all items carefully at time of delivery. Note any damage observed on the delivery slip before signing for delivery, and reject delivery of items where the packaging is severely damaged or not intact. Contact us if you have any questions during the delivery, and we will help you handle any issues as efficiently as possible.
All claims for defective or damaged merchandise must be filed within 2 days of delivery.
We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.
Sign up with MyUS.com and receive your own U.S. suite number to receive merchandise. MyUS.com provides specialized international package consolidation services from your new U.S. suite number to your international address.
You may also use MyUS.com's Personal Shopper service to make a purchase from Palette & Parlor. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.
Follow these two steps for international delivery:
1. Join MyUS.com and get your US suite number for export.
2. Shop online at US stores, and ship your purchases through MyUS.
If you are ordering multiple items from us, you'll enjoy the most savings on international shipping by using MyUS.com Premium Service.