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We're happy to share our knowledge and experience with product information, material options, design advice, current lead times, and shipping options.

studio@paletteandparlor.com

We want you to love your purchase. We will work with you to make it right if you receive an item that is damaged or defective and reported as such upon delivery.

Most furniture, lighting, and rugs that we offer are either made-to-order, or non-stocked and ordered specifically for you, and therefore NOT RETURNABLE unless damaged or defective and reported as such at the time of delivery. 

Made-to-order and non-stocked items include all furniture, lighting, rugs, and accessories shipped directly from our manufacturers, which encompasses a majority of orders.

Please be sure to measure carefully, thoughtfully consider your purchase, and contact us for any assistance you need prior to placing your order.

You may return in-stock, small-parcel items for store credit or refund with your original receipt when returned in original (new and unused) condition within 14 days of store purchase or delivery. 

View our full policy here